When you register as a patient of our practice, you provide consent for our doctors and practice staff to access and use your personal information so they can provide you with the best possible care. Only staff who need to see your personal information will have access to it and if we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice utilises email and SMS as methods of communication to patients. Such communication may include:
The total security of communication via email and SMS cannot be guaranteed. By providing an email address and mobile phone number, a patient acknowledge the risks and consent for their email and mobile phone number to be used for this purpose.
You have a right to seek access to, and correction of the personal information which we hold about you.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’:
We will normally respond to your request within 30 days.
Your personal information may be stored at our practice in various forms, such as:
Our practice stores all personal information securely.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to firstname.lastname@example.org. We will then attempt to resolve it in accordance with our resolution procedure. We will normally respond to your request within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice’s website.
Suite 1A Arcadia Chambers, 1 Roydhouse St SUBIACO, WA 6008
Ground Floor 65 Hume Street, CROWS NEST, NSW 2065
657 Burwood Road, HAWTHORNE EAST, VIC 3132
Phone: 1300 105 505